Shipping & Returns
Free Shipping Applied Automatically to All Orders Over $ 99
Please obtain a Return Authorization Number by contacting our office via Email Us (we will not issue RA numbers via phone call). within 14 days of merchandise receipt. THIS IS REQUIRED! You should receive a reply in 24-72 hours. Products returned without proper written authorization and marking (Return Authorization Number MUST be written on 3 sides of the shipping carton) will be rejected at the Shipping Dept.
No cash/credit refunds or exchanges after 14 days of receipt of goods, no refunds or exchanges on worn items. Final sale items cannot be returned or exchanged. Accessories and Seasonal items such as Holiday Dresses and Boys Holiday Outfits are considered final sale.
All merchandise MUST be in its original, new condition and there is a 20% restocking charge for all refunds. Shipping is non-refundable. If you receive your merchandise and desire a refund please call 1.855.855.4080 or 1.586.566.2228 or Email Us immediately and make us aware of the return. Please do not remove any tags or dispose of the receipt or shipping box until you are satisfied with your purchase. Unworn or unused items that have had the tags removed will be subject to a 40% re-stocking fee. Garments (including jackets, coats, clothing, head wear, and gloves) that have been worn or items that have been used will not be accepted for exchange or refund. Garments with heavy cigarette, cigar, or perfume odors will also not be accepted for exchange or refund.
Children Boutique DOES NOT refund shipping charges on returned items.
Children Boutique DOES NOT pay for or refund shipping charges on item(s) returned for exchange, though we will ship the exchanged item(s) back to the customer free of charge. Note: if you return an item for exchange, Children Boutique will ship your exchanged item to you free of charge. However, if you return the item more than once for exchange, you will be charged for Shipping & Handling.
If a mistake was made on our part, we will pay up to $10.00 for return shipping. For customer mistakes (wrong size ordered, wrong color ordered, etc.), customer must pay for return shipping.
It is the customer's responsibility to ship an item back to Children Boutique for return or exchange. It is NOT the responsibility of Children Boutique to pick-up a customer's return/exchange item at the customer's business or residence. Please insure item(s) to be shipped back to Children Boutique for return or exchange.
Your sales receipt must accompany the merchandise being returned or exchanged. Returns or exchanges will not be accepted without receipt.
Merchandise must be returned in the original shipping carton, with the return authorization number written on the outside of the box on 3 sides. Returns or exchanges will not be accepted without return authorization number.
Please allow 7 to 10 business days to process exchanges (not including shipping time). Please allow three weeks to process all returns.
Important! When you receive your package, DO NOT open the box with a sharp object! Children Boutique will NOT accept returns on items that have been cut, punctured or scraped while opening the box!
Top-notch customer service and satisfaction is our goal! Please help us speed-up the return/exchange process by following the return policy. For Customer Service on all returns and exchanges, and to receive a Return Authorization Number, please email customerservice@childrenboutique.com
Send returns or exchanges to:
Children's Boutique
24518 Harper Avenue
Saint Clair Shores, MI
48080
The policy of ChildrenBoutique.com is that all related communication and information is classified and stays in the files of ChildrenBoutique.com
